Resolved -
Hyland has fully resolved the issue affecting Citrix. Systems are operating normally, and we are no longer observing any related errors or disruptions.
We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Jan 5, 15:34 UTC
Monitoring -
Our partner, Citrix, has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution.
We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
Jan 2, 17:00 UTC
Update -
Our partner, Citrix, is making progress on the fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 1/5/26 @11AM EST, or sooner as they become available.
Jan 2, 15:06 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 1/2/26 @11AM EST, or sooner if there are any significant developments.
Dec 31, 16:02 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/31 @11AM EST, or sooner if there are any significant developments.
Dec 30, 21:05 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/30 @4PM EST, or sooner if there are any significant developments.
Dec 30, 16:11 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/30 @11 AM EST, or sooner if there are any significant developments.
Dec 29, 15:02 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/29 @11 AM EST, or sooner if there are any significant developments.
Dec 26, 15:02 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/26 @11 AM EST, or sooner if there are any significant developments.
Dec 23, 15:58 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/23 @11 AM EST, or sooner if there are any significant developments.
Dec 22, 13:48 UTC
Update -
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/22 @11 AM EST, or sooner if there are any significant developments.
Dec 19, 22:25 UTC
Update -
Our partner, Citrix, is actively working on a fix. Hyland is monitoring the situation and will provide updates as they become available. Thank you for your continued patience.
Dec 19, 17:14 UTC
Update -
We are continuing to work on the ongoing issue and we shall revert back to you as soon as we have more updates.
Dec 19, 08:54 UTC
Update -
The issue has been identified as an upstream Citrix partner issue. Our partner is actively working on a fix. Hyland is monitoring the situation and will provide updates as they become available. Thank you for your continued patience.
Dec 18, 19:41 UTC
Update -
Hyland has engaged Citrix Partner on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
Dec 18, 15:30 UTC
Identified -
Hyland has identified the cause of the issue affecting Hyland Gov Cloud customers accessing the Citrix Thick client and configuration. We are working on implementing a fix and mitigating the impact.
We will continue to provide updates as progress is made. Thank you for your continued patience.
Dec 18, 13:30 UTC
Investigating -
Hyland is aware of Hyland Gov customers having issues with accessing Thick client and configuration. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
Dec 18, 13:22 UTC
