Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Posted Mar 17, 2026 - 14:05 UTC
Monitoring
Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
Posted Mar 17, 2026 - 13:51 UTC
Identified
Hyland has identified the cause of the issue affecting login to OnBase application in IAD datacenter. We are working on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
Posted Mar 17, 2026 - 13:35 UTC
Investigating
Hyland is aware of issues with login to OnBase application in IAD datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.